Over the past days I have posted a huge amount of information concerning the Seabourn Odyssey. In fact, I think I have posted more information than any other source; not only photos, but useful commentary and opinion.
While I have voluntarily provided this information for my clients and forum members and others who are looking for information about the Seabourn Odyssey, I am shocked by the number of travel agencies who have been visiting this blog. It is a very nice nod that the cruising world has identified Goldring Travel as one of the definitive sources, but it raises a very interesting question.
The question is: Do you want your cruise to be handled by someone who knows the answers and has the philosophy of "treating you as you will be treated onboard" the Yachts of Seabourn or someone who is relying on that person's knowledge to answer your questions?
Oh, and by the way, you need to ask that "other" travel agent what extra services and amenities and discounts they are providing. Goldring Travel actually doesn't consider the added values "extra" because, honestly, it is how we always do things.
However, if there is something "extra" that is needed, it is our pleasure; not an obligation. We love to exceed your expectations!
Senin, 29 Juni 2009
Seabourn Spirit - Chicago Sun-Times Review - Another Convert
I was reading through some news articles about the cruise lines and one of my client's names jumped out...so I actually read the entire article.
Lori Rackle, of the Chicago Sun-Times just posted her review of her time on the Seabourn Spirit: Pampered Passengers Aboard Small - Scale Seabourn Spirit Seabourn Spirit Turns Everyone Into A Special-Request Guest
She, a new to Seabourn cruiser - nicely explains not only what is so wonderful about the smaller Seabourn triplets (Yes, folks, Seabourn is not just about the Seabourn Odyssey!), she admits how easily Seabourn...well, I will let Ms. Rackle explain it.
She starts her article off stating:
The service on Seabourn's three vessels -- Spirit, Pride and Legend -- consistently rates among the highest in the small cruise ship category in travel magazine polls. That's all well and good, but I tend to think of myself as a low-maintenance traveler who rarely plays the special request card, so all that "whatever you want, whenever you want it" premium pampering is a bit wasted on me. Give me some fantabulous food, a comfortable bed and spectacular scenery and you can call me Mrs. Bernie Madoff for all I care.
And then she ended her article...as so many converted Seabourn fans do:
Even on formal nights, guests can dial room service and have their lavish meal brought to their cabin, course by course. I thought this sounded like a fine way to celebrate our wedding anniversary, which happened to be at the end of the cruise. I asked room service if it would be possible to throw in an extra course of caviar. And would it be too much trouble to whip up a special chocolate dessert? As long as I was playing the special request card, could they scatter a few rose petals on the bed and decorate the room with some balloons, too?
"Absolutely, we can do that," the staff member said. He jotted down my multiple requests on his note pad before wishing me -- a formerly low-maintenance traveler -- a happy anniversary. By name, of course.
Once again, you can see that on Seabourn it is not about giving a passenger what they want, it is providing the guest with what they actually desire.
Sabtu, 27 Juni 2009
The Sojourn of the Seabourn Odyssey Pre-Inaugural Cruise - Fitness Center
I can't really tell you much about the Fitness Center other than it has lots of flashy equipment that, err'..ummm...due to my bad back (yeah, that it) I was unable to try out. What I can tell you is that Seabourn has invested heavily to make sure it has some of the best equipment as sea. (FYI, there is no designated jogging track onboard, but I believe you should be able to make due early in the morning...if the treadmills are not sufficient.)
The Kenisis Wall
The Thai Massage Area
Silversea Hitting Very Rough Waters?
As you know I have been concerned for the past year as to whether Silversea would financially be strong enough to accept delivery of the new Silver Spirit in December. Well...a little birdie has told me that it probably cannot.
So what does this mean?
One thing it doesn't mean is that the ship will not sail. I understand that it will, but with Silversea chartering it from Fincantieri Shipyards, who will create a holding company supported by the Italian government, to own the ship.
IF, repeating "if", this is true, I am very concerned about what it means in the way of operations. Regent Seven Seas has very successfully chartered the Paul Gauguin, so the chartering thing doesn't phase me as much as you might think.
My concern is the lack of funds will cause a deterioration of the product and of the service. As I said about the Seabourn Odyssey, if the service wasn't at the level it was, that outstanding ship would be nothing but hardware that provides a disappointing experience.
Unlike Seabourn, Silversea has already shown a slippage in service and a cutback in cuisine. With it ships sailing at a reported average of less than 50% of capacity, reduced cash flow and rather static operating costs, coupled with the huge expense of launching a new ship, makes me very nervous.
I hope Silversea will be a bit more forthcoming with information. I know the "old school" approach is to keep it all secret, but these are new times with new economic concerns. Being upfront rather than secretive would go a long way to comforting potential guests.
Silversea's survival is important not only because variety is the spice of life, but competition keeps everyone at the top of their game. With no competition, even the most successful will have a tendency to...well, I just don't want to go there.
So what does this mean?
One thing it doesn't mean is that the ship will not sail. I understand that it will, but with Silversea chartering it from Fincantieri Shipyards, who will create a holding company supported by the Italian government, to own the ship.
IF, repeating "if", this is true, I am very concerned about what it means in the way of operations. Regent Seven Seas has very successfully chartered the Paul Gauguin, so the chartering thing doesn't phase me as much as you might think.
My concern is the lack of funds will cause a deterioration of the product and of the service. As I said about the Seabourn Odyssey, if the service wasn't at the level it was, that outstanding ship would be nothing but hardware that provides a disappointing experience.
Unlike Seabourn, Silversea has already shown a slippage in service and a cutback in cuisine. With it ships sailing at a reported average of less than 50% of capacity, reduced cash flow and rather static operating costs, coupled with the huge expense of launching a new ship, makes me very nervous.
I hope Silversea will be a bit more forthcoming with information. I know the "old school" approach is to keep it all secret, but these are new times with new economic concerns. Being upfront rather than secretive would go a long way to comforting potential guests.
Silversea's survival is important not only because variety is the spice of life, but competition keeps everyone at the top of their game. With no competition, even the most successful will have a tendency to...well, I just don't want to go there.
Jumat, 26 Juni 2009
Cruise Critic Censorship - Hidden Agendas and Bad Faith
I know many of you have complained that when anyone mentions anything on Cruise Critic that might be associated with me it is deleted. I also know that the frustration is nothing other than wanting to discuss and disclose good information that really isn't available anywhere else (or not easily found otherwise). No travel agent recommendation has ever been made or inferred. My recent posts regarding the Seabourn Odyssey have caused this troublesome activity to increase.
I have tried to explain that Host Dan has a personal vendetta because I outed him about some less than appropriate conduct by him on a Seabourn cruise which was reliably reported to me. (Host Dan gave a different version as a way to 'justify" the situation.) As I have said, it is CruiseCritic's sandbox so it can make its rules and let its host do as it wishes...even if it degrades the message boards and prevents good and useful information to be provided to its readers.
While that approach has actually driven more people to my blog, yesterday I received the following email:
Hi, Eric Goldring.
Cruise Critic (CruiseCritic) is now following your updates on Twitter.
I guess my information is good enough for Cruise Critic to use on its site, but for some reason giving me credit for providing it with the research...or even mentioning my name...is forbidden. To me there is just something dishonest about it all.
So, rather than being frustrated, consider it a compliment...and a very strong message that for you or your friends to find accurate information and straight forward discussion of luxury cruising, visit my blog or the Gold Standard Forum. (I might even let Host Dan post!)
I have tried to explain that Host Dan has a personal vendetta because I outed him about some less than appropriate conduct by him on a Seabourn cruise which was reliably reported to me. (Host Dan gave a different version as a way to 'justify" the situation.) As I have said, it is CruiseCritic's sandbox so it can make its rules and let its host do as it wishes...even if it degrades the message boards and prevents good and useful information to be provided to its readers.
While that approach has actually driven more people to my blog, yesterday I received the following email:
Hi, Eric Goldring.
Cruise Critic (CruiseCritic) is now following your updates on Twitter.
I guess my information is good enough for Cruise Critic to use on its site, but for some reason giving me credit for providing it with the research...or even mentioning my name...is forbidden. To me there is just something dishonest about it all.
So, rather than being frustrated, consider it a compliment...and a very strong message that for you or your friends to find accurate information and straight forward discussion of luxury cruising, visit my blog or the Gold Standard Forum. (I might even let Host Dan post!)
Kamis, 25 Juni 2009
The Sojourn of the Seabourn Odyssey Pre-Inaugural Cruise - The Pool Deck and Sky Bar
I was very impressed with the design of the Patio Bar, Patio Grill and Sky Bar, both visually and operationally.
The Patio Grill is to the left, the Patio Bar is to the right and the Sky Bar is centered one deck up and centered between the two.
The Patio Bar:
The Patio Grill is to the left, the Patio Bar is to the right and the Sky Bar is centered one deck up and centered between the two.
The Patio Grill:
The Patio Bar:
The Sky Bar:
The Pool and Whirlpools:
The Pool Deck furniture:
The Sojourn of the Seabourn Odyssey Pre-Inaugural Cruise - Some Introspective Iamboatman Thoughts
As I am flying back from Venice I am thinking back on the past few days and the inauguration of Seabourn Odyssey.
It ended at the airport in Venice where I ran into one of the Regional Sales Managers flying back to the United States after the Maiden Voyage celebration. She was exhausted but in high “spirit”. She told me how the ship was 10% better at 2:30 p.m. yesterday than it was when I disembarked at 8:30 a.m. and how fantastic the naming ceremony was with human Italian statues, fireworks and people beaming with “pride”…guests and crew. It seems the naming ceremony was “legend-ary”.
(I heard the fireworks last evening at about 9:50 p.m. while dining in a little local restaurant in Venice. Oh, how I wanted to be there, but alas it was time for Seabourn to care for its guests; not travel agents. It brought a tear and a bit of pride and wonderment if everything was going as planned…plans that were a tightly guarded secret.)
It started out many months ago when I was told that I was invited to the Pre-Inaugural (it was technically the Inaugural, but I believe that was best left for the Maiden Voyage guests so I will forever refer to it as the Pre-Inaugural). I felt privileged to be invited and questioned, right through the sailing, what the heck it was that I did that garnered the honor. (Seabourn insists that my efforts and my sales earned me the honor, but maybe I am too humble or naïve; I still don’t see it.)
But as I was literally one of the first guests ever to board the truly incredible Seabourn Odyssey I wasn’t going to do anything but soak it all in. And soak it in I did. It will, quite assuredly, stay with me for my lifetime. But it is not the ship that has causes this special place in me. As it always is with Seabourn, it was the people.
Whether it be the crew cleaning more than humanly possible in 50 knot winds during the journey from Genoa trying to overcome a month-delayed turnover, or regional sales managers unpacking lounge chairs literally a half hour before I boarded, or Jochim greeting me at the Colonnade as if it was just another day on Seabourn, or Pam Conover being literally everywhere…and always focused, but with a smile…assuring everything was better than good or, possibly, the young lady (I wish I recalled her name) in the Seabourn Square who was obviously brand new but “got it” and I could see a transformation from “Can I do it?” to “I can do it…and do it with Seabourn style” in a matter of less than 24 hours, it just kept coming up with more inspiration and belief in the Seabourn family.
You have read, and will read further, about how fantastic the ship is, but it really is just hardware. It is, without question, the most luxurious hardware at sea, but without the 335 crew members for the 450 guests functioning at such a high and personal level the Seabourn Odyssey would be a disappointment.
OK, enough with the romantic and philosophical stuff. From a design standpoint, as some of my prior posts have, and future posts will, reveal the Seabourn Odyssey does so much so well.
She pays homage to the triplets in so many ways, but not without purpose or reason. There is a comfort for the guest that comes immediately. Whether it is the Sky Bar design or the glass railings leading down to the Restaurant or the spiral staircases or, frankly, the standard suite layouts, the fact is past guests will feel like she is a relative. Not one of the three sisters, but a close cousin. For first time guests, the very same design elements will either work or be irrelevant…until they try one of the sisters (and I am confident many will) and then they will, too, feel at home.
The Seabourn Odyssey has changed cruising-life with the Seabourn Square. It is not a giant television screen over the pool, or an ice skating rink or climbing wall. It is not something that simple or “in your face”. It is so Seabourn: It is subtle and works better than you can imagine; you need to experience it.
Pizza ovens and patio grills are nothing new, but to have designed them in a way that flows both horizontally and vertically, visually and operationally, with the ever popular Sky Bar is pretty cool (and I will discuss this in a later post).
Having elevators that are not cruise ship elevators, but rather ones that seem more hotel-like with leather and wood panels and with marble and wood lobbies, and with the forward elevators not being centered on the ship, gives the ship a different feel.
Extra wide balconies in the suites, the classiest pool area on the high seas, lots of tucked away places to do things or do nothing, the list just goes on and on.
I think one thing I will always remember was the kind, gentle and confident smile of Captain Buer while dining with him at the first ever formal night on the Seabourn Odyssey. His ability to admit imperfection, but to be so confident that those issues actually make the good appear so much better, is so Seabourn.
Seabourn must have told me fifty times in two days how much they appreciate all that I do. I still don’t get it. Seabourn has given me the ability to do that which I love and to make it so easy for me to sell the ultimate in luxury and exotic cruises to people all over the world.
As I have been saying every day, “How cool is that?!”
Seabourn: Thank You.
It ended at the airport in Venice where I ran into one of the Regional Sales Managers flying back to the United States after the Maiden Voyage celebration. She was exhausted but in high “spirit”. She told me how the ship was 10% better at 2:30 p.m. yesterday than it was when I disembarked at 8:30 a.m. and how fantastic the naming ceremony was with human Italian statues, fireworks and people beaming with “pride”…guests and crew. It seems the naming ceremony was “legend-ary”.
(I heard the fireworks last evening at about 9:50 p.m. while dining in a little local restaurant in Venice. Oh, how I wanted to be there, but alas it was time for Seabourn to care for its guests; not travel agents. It brought a tear and a bit of pride and wonderment if everything was going as planned…plans that were a tightly guarded secret.)
It started out many months ago when I was told that I was invited to the Pre-Inaugural (it was technically the Inaugural, but I believe that was best left for the Maiden Voyage guests so I will forever refer to it as the Pre-Inaugural). I felt privileged to be invited and questioned, right through the sailing, what the heck it was that I did that garnered the honor. (Seabourn insists that my efforts and my sales earned me the honor, but maybe I am too humble or naïve; I still don’t see it.)
But as I was literally one of the first guests ever to board the truly incredible Seabourn Odyssey I wasn’t going to do anything but soak it all in. And soak it in I did. It will, quite assuredly, stay with me for my lifetime. But it is not the ship that has causes this special place in me. As it always is with Seabourn, it was the people.
Whether it be the crew cleaning more than humanly possible in 50 knot winds during the journey from Genoa trying to overcome a month-delayed turnover, or regional sales managers unpacking lounge chairs literally a half hour before I boarded, or Jochim greeting me at the Colonnade as if it was just another day on Seabourn, or Pam Conover being literally everywhere…and always focused, but with a smile…assuring everything was better than good or, possibly, the young lady (I wish I recalled her name) in the Seabourn Square who was obviously brand new but “got it” and I could see a transformation from “Can I do it?” to “I can do it…and do it with Seabourn style” in a matter of less than 24 hours, it just kept coming up with more inspiration and belief in the Seabourn family.
You have read, and will read further, about how fantastic the ship is, but it really is just hardware. It is, without question, the most luxurious hardware at sea, but without the 335 crew members for the 450 guests functioning at such a high and personal level the Seabourn Odyssey would be a disappointment.
OK, enough with the romantic and philosophical stuff. From a design standpoint, as some of my prior posts have, and future posts will, reveal the Seabourn Odyssey does so much so well.
She pays homage to the triplets in so many ways, but not without purpose or reason. There is a comfort for the guest that comes immediately. Whether it is the Sky Bar design or the glass railings leading down to the Restaurant or the spiral staircases or, frankly, the standard suite layouts, the fact is past guests will feel like she is a relative. Not one of the three sisters, but a close cousin. For first time guests, the very same design elements will either work or be irrelevant…until they try one of the sisters (and I am confident many will) and then they will, too, feel at home.
The Seabourn Odyssey has changed cruising-life with the Seabourn Square. It is not a giant television screen over the pool, or an ice skating rink or climbing wall. It is not something that simple or “in your face”. It is so Seabourn: It is subtle and works better than you can imagine; you need to experience it.
Pizza ovens and patio grills are nothing new, but to have designed them in a way that flows both horizontally and vertically, visually and operationally, with the ever popular Sky Bar is pretty cool (and I will discuss this in a later post).
Having elevators that are not cruise ship elevators, but rather ones that seem more hotel-like with leather and wood panels and with marble and wood lobbies, and with the forward elevators not being centered on the ship, gives the ship a different feel.
Extra wide balconies in the suites, the classiest pool area on the high seas, lots of tucked away places to do things or do nothing, the list just goes on and on.
I think one thing I will always remember was the kind, gentle and confident smile of Captain Buer while dining with him at the first ever formal night on the Seabourn Odyssey. His ability to admit imperfection, but to be so confident that those issues actually make the good appear so much better, is so Seabourn.
Seabourn must have told me fifty times in two days how much they appreciate all that I do. I still don’t get it. Seabourn has given me the ability to do that which I love and to make it so easy for me to sell the ultimate in luxury and exotic cruises to people all over the world.
As I have been saying every day, “How cool is that?!”
Seabourn: Thank You.
Rabu, 24 Juni 2009
Can USA Today's Gene Sloan Do Something Other Than Stir Things About the Seabourn Odyssey to Boost Readership?
I have been working very hard to bring you the "news" from the Seabourn Odyssey. That means information...good and bad. Gene Sloan seems to be working a different angle, though he publishes his work for a "newspaper". Yes, playing off people's fears sells more than good news, but please: Give it a rest.
Oh, the Seabourn Odyssey has engine problems. No, it had an issue with a boiler that was identified and corrected. Oh, the Garden Villas are but a shell. No, they are pretty close to completed...and you aren't going to put out the soft goods when the hardware isn't complete. Oh, the signs aren't up and lounges are stacked up. Folks I walked the ship from stem to stern and pretty much every sign was up (and who cares anyway) and, yes, there were "some" lounge chairs not out just yet, but as I will show you later, the lounge chairs are out and about in abundance.
So, not being done, Mr. Sloan asks, "Can a vessel that holds 450 passengers be called a yacht?" Trust me on this, I know a heck of a lot more about yachts and what type of service and amenities are provided than Mr. Sloan does. What the question shows me is two things: (1) It is a stupid question (sorry, but it is); and, (2) It is an irrelevant question.
Let's get into it now. How is Mr. Sloan defining a yacht? Is he speaking of a 40 foot Sea Ray or a 120 foot Hatteras or how about a 192 foot superyacht or what about a gigayacht? (You don't know what a gigayacht is?!) Is the yacht a private yacht or a charter yacht. Is it one where you charter the entire vessel (and don't get me started on the types of charters) or one where you book a cabin?
Pam Conover, Seabourn's President quite nicely responded to this absurdity. As Mr. Sloan quoted her, "The Odyssey 'is in fact not even the largest yacht today,' she said. 'Not only is it a yacht in terms of size, it's a yacht in terms of the experience that you get on board. We believe that (the yachting experience) is really a differentiating feature for us.'"
Mr. Sloan, if you were being honest and fair, you would have possibly defined what the expectation is...not ask "What is a yacht?".
Would you like to comment on the service levels being far superior to those on Regent Seven Seas or Silversea...and on a ship which was at least a month late coming out of a shipyard with crew boarding only days ago?
Would you like to comment on the elegance in taste and presentation of the cuisine? Tell me on what yacht you have been on where the dinner service was as flawless...and it was the first meal ever coming out of that galley.
Would you tell me what amenities you received on the yacht that was superior to Seabourn's exclusive Molton Brown products, Hermes and L'Occitane soaps.
Or what of the free flowing caviar and champagne?
BTW, did you take a picture of the superyacht docked about 200 yards from the Seabourn Odyssey's first location or the other superyacht docked slightly closer to the second one?
Folks, when the Seabourn Odyssey was first announced I was in a fairly exclusive meeting where I said to Pam Conover, "We need to be sure Seabourn provides provide the service and cuisine. It would be disastrous for Seabourn to say it was providing a "This is My Yacht" experience and fail."
Mr. Sloan, admit it. Seabourn has provided you - and everyone else on the Seabourn Odyssey - with an extraordinary level of service, cuisine and amenities...and it did it with virtually everything pointing to it being unable to do so due to the failures of T. Mariotti Shipyard.
Or would you like to crack open a cold one on a 40 footer?
Oh, the Seabourn Odyssey has engine problems. No, it had an issue with a boiler that was identified and corrected. Oh, the Garden Villas are but a shell. No, they are pretty close to completed...and you aren't going to put out the soft goods when the hardware isn't complete. Oh, the signs aren't up and lounges are stacked up. Folks I walked the ship from stem to stern and pretty much every sign was up (and who cares anyway) and, yes, there were "some" lounge chairs not out just yet, but as I will show you later, the lounge chairs are out and about in abundance.
So, not being done, Mr. Sloan asks, "Can a vessel that holds 450 passengers be called a yacht?" Trust me on this, I know a heck of a lot more about yachts and what type of service and amenities are provided than Mr. Sloan does. What the question shows me is two things: (1) It is a stupid question (sorry, but it is); and, (2) It is an irrelevant question.
Let's get into it now. How is Mr. Sloan defining a yacht? Is he speaking of a 40 foot Sea Ray or a 120 foot Hatteras or how about a 192 foot superyacht or what about a gigayacht? (You don't know what a gigayacht is?!) Is the yacht a private yacht or a charter yacht. Is it one where you charter the entire vessel (and don't get me started on the types of charters) or one where you book a cabin?
Pam Conover, Seabourn's President quite nicely responded to this absurdity. As Mr. Sloan quoted her, "The Odyssey 'is in fact not even the largest yacht today,' she said. 'Not only is it a yacht in terms of size, it's a yacht in terms of the experience that you get on board. We believe that (the yachting experience) is really a differentiating feature for us.'"
Mr. Sloan, if you were being honest and fair, you would have possibly defined what the expectation is...not ask "What is a yacht?".
Would you like to comment on the service levels being far superior to those on Regent Seven Seas or Silversea...and on a ship which was at least a month late coming out of a shipyard with crew boarding only days ago?
Would you like to comment on the elegance in taste and presentation of the cuisine? Tell me on what yacht you have been on where the dinner service was as flawless...and it was the first meal ever coming out of that galley.
Would you tell me what amenities you received on the yacht that was superior to Seabourn's exclusive Molton Brown products, Hermes and L'Occitane soaps.
Or what of the free flowing caviar and champagne?
BTW, did you take a picture of the superyacht docked about 200 yards from the Seabourn Odyssey's first location or the other superyacht docked slightly closer to the second one?
Folks, when the Seabourn Odyssey was first announced I was in a fairly exclusive meeting where I said to Pam Conover, "We need to be sure Seabourn provides provide the service and cuisine. It would be disastrous for Seabourn to say it was providing a "This is My Yacht" experience and fail."
Mr. Sloan, admit it. Seabourn has provided you - and everyone else on the Seabourn Odyssey - with an extraordinary level of service, cuisine and amenities...and it did it with virtually everything pointing to it being unable to do so due to the failures of T. Mariotti Shipyard.
Or would you like to crack open a cold one on a 40 footer?
The Sojourn of the Seabourn Odyssey Pre-Inaugural Cruise - The Spa
I am not a huge user of the Spa, but I know you want to know about this stuff. (And to quell a rumor being spread: the Spa is truly up and running. My DW had a massage and her hair done...and the Fitness Center is holding Kinesis classes among other things.)
On the Spa side of things the space is large, sleek and very nicely done. In addition to the normal treatment rooms and hair salon there is a very interesting massage chair/foot bath thing that has to do something very good for you:
I don't have many photos of the Spa because I didn't feel it was right to photograph the guests who were already having their hair styled, but it is all up and running. Here is, however, a photo of the Nail Bar (I thought tables were used, but what do I know?!):
One thing that hasn't been completed (yes there are a few thing not completed, but not that far off, such as The Relaxation Room though its heated loungers and herbal steam/sauna rooms are in place) there are two Garden Villas which can be hired for hours or days. If you hire it for the day you can have your meals served in your private space as a break between your private al fresco treatment or a soak in your private whirlpool. Just to give you a flavor of it:
The Sojourn of the Seabourn Odyssey Pre-Inaugural Cruise - Dinner With The Captain
Last night I was honored to dine with Captain Karlo Buer, the captain of the Seabourn Odyssey. This was quite an honor as it was the first formal night - ever - on the ship and I was seated next to the captain. Once again I had to say to myself, "How cool is that?!"
For all those spreading rumors that there are some big problems or issues with the ship (not true!), let me make this simple observation: If all hell was breaking loose, Captain Buer would not have taken the time to have dinner with me on the night before the Maiden Voyage. In fact, not only did he have dinner with me, he was charming, funny and appeared relaxed. (I also ran into him this morning and he was, again, all smiles and took the time to chat for a minute or so.) But I digress...
The Captain and I spoke of the challenges in building the Seabourn Odyssey, the 82 steps up to his apartment in Genoa, the plans for him to stay with the ship until (oh, I guess I shouldn't say that!) and then shifting over to the Seabourn Sojourn for its final construction stages, etc.
When I asked him if there any things he would like to have done differently on the Seabourn Sojourn or the third ship, he was rather certain to say nothing. But when I said, "I bet you have a wishlist...don't you!" Captain Buer gave me that smile he gives and might have even blushed a bit. It was all good fun, but more than that. It was such a source of pride for the Captain not only as to the hardware, but the crew as well.
Once again Seabourn outdid itself in both cuisine and service. I won't bore you with the entire menu, but I must mention two things:
First, if you ever have the chance to order the Nigerian prawns with truffled gnocchi and mushrooms order it. (And for those that want a little "Don't have red wine with fish" thought in their head - it screams for a red wine to play off the earthiness and richness of the gnocchi and truffles. And Seabourn had a great selection!)
Second, and this is going to cause shudders everwhere: Seabourn did not have breadsticks! Yes, the waiter offered to swim to shore to get them for us, but I reminded him that those breadsticks would not be Seabourn breadsticks. It was the single greatest disappointment of my cruise. (Heck, I might even write a letter to the President about that one!) I was assured breadsticks will be available tonight.
Congratulations, Captain. You are the master of the most luxurious and innovative cruise ship in the world.
For all those spreading rumors that there are some big problems or issues with the ship (not true!), let me make this simple observation: If all hell was breaking loose, Captain Buer would not have taken the time to have dinner with me on the night before the Maiden Voyage. In fact, not only did he have dinner with me, he was charming, funny and appeared relaxed. (I also ran into him this morning and he was, again, all smiles and took the time to chat for a minute or so.) But I digress...
The Captain and I spoke of the challenges in building the Seabourn Odyssey, the 82 steps up to his apartment in Genoa, the plans for him to stay with the ship until (oh, I guess I shouldn't say that!) and then shifting over to the Seabourn Sojourn for its final construction stages, etc.
When I asked him if there any things he would like to have done differently on the Seabourn Sojourn or the third ship, he was rather certain to say nothing. But when I said, "I bet you have a wishlist...don't you!" Captain Buer gave me that smile he gives and might have even blushed a bit. It was all good fun, but more than that. It was such a source of pride for the Captain not only as to the hardware, but the crew as well.
Once again Seabourn outdid itself in both cuisine and service. I won't bore you with the entire menu, but I must mention two things:
First, if you ever have the chance to order the Nigerian prawns with truffled gnocchi and mushrooms order it. (And for those that want a little "Don't have red wine with fish" thought in their head - it screams for a red wine to play off the earthiness and richness of the gnocchi and truffles. And Seabourn had a great selection!)
Second, and this is going to cause shudders everwhere: Seabourn did not have breadsticks! Yes, the waiter offered to swim to shore to get them for us, but I reminded him that those breadsticks would not be Seabourn breadsticks. It was the single greatest disappointment of my cruise. (Heck, I might even write a letter to the President about that one!) I was assured breadsticks will be available tonight.
Congratulations, Captain. You are the master of the most luxurious and innovative cruise ship in the world.
The Sojourn of the Seabourn Odyssey Pre-Inaugural Cruise - Seabourn Got It Wrong!!! (The Seabourn Square)
Seabourn has talked about, and pitched, the Seabourn Square as some sort of place to get things done or, rather, “an innovative concierge lounge inviting guests to access every shipboard service”. Well, I can now tell you, quite emphatically, that Seabourn was wrong!
The Seabourn Square is not a place to get things done, but rather more of a “Resort Within a Ship”. It is a place to do something, a bit or nothing at all in a very upscale space which is easy to socialize in or to have a bit of privacy.
You can, among other things:
Relax overlooking the ship’s wash in very cool and comfortable lounge chairs, or
Enjoy a gelato or pastry, or
Check your email, or
Meet friends for an espresso while seating in beautiful and comfortable chairs or sofas, or
Read a book from the library in a very comfortable chair, or
Sit at the coffee bar for a cappuccino and see who stops in, or
Arrange a private shore excursion, or (as I did) ask the concierge for a creative solution to a problem with your wife’s dress (and on Seabourn they can’t say “No”…so I was in luck!), or…
Well you get the idea.
Now, does the Seabourn Square look or feel like “an innovative concierge lounge inviting guests to access every shipboard service”. I think not.
In fact, I believe it is a space that some people (possibly those that think they would be more comfortable at a Four Seasons hotel rather than on a cruise ship) could easily spend the majority of their day. It is definitely a “You’ve got to experience it to understand it” kind of place.
So the cruise world is being shaken up. No tour desk lines. No standing around waiting for the purser. Who should I speak to when making a dinner reservation? No call to housekeeping. Can you imagine such a thing? You don’t need to. It exists on the Seabourn Odyssey.
As I just kept saying to myself over and over again on the Seabourn Odyssey, “How cool is that?!”
Selasa, 23 Juni 2009
The Sojourn of the Seabourn Odyssey Pre-Inaugural Cruise - The Standard Suites Part 2
The balconies are a bit wider than you would expect, which does give a great feeling of space. The reason is so that you can enjoy the fifth dining option on this ship - dining on your veranda - in total comfort.
The balcony has a dining height table and two aluminum and mesh fabric chairs coupled with a reclining lounge chair with removable sloped foot rest. (Once they have been fully tested by me I will let you know how they function. A short sit was very comfortable.)
One thing that I am not thrilled about: the dividers between the suite balconies are not floor to ceiling, so if you have noisy neighbors you might have an issue. (What it does do is allow you to see that what you are standing on is well and truly full dimensional wood…and it feels, sounds and smells like it. I mean you are on a ship after all.)
One area of concern has been the metal/glass windscreen on the V1-V2 suites. Personally, I think it is a lot of nothing now that I have seen them. They are probably a great value for those wanting a veranda, but not so sure about spending on the premium. As you sit on the veranda you see well above them, so it really doesn’t affect your view. If you are in the suite, there is some cutting off of your lower view, but not as much as I thought there would be. I have provided a photo taken at eye level while standing in the suite and also from the back of the suite, so you can decide for yourself it is an issue or not.
The Bathroom, clad in a grey granite, has as you walk in, has a shower on the “hallway side” and a proper bathtub on the other.
There are two sinks mounted under a brown marble counter and the faucets are great because they allow for plenty of room to get your hands underneath them.
The shower head is very cool and there is a separate hand shower, but I fear the shower may be a bit tight if you are a larger person. (I am 5’ 10” and not exactly thin and find it comfortable. If I was pushing 300+ pounds it might be a problem.) It is an excellent shower, though I have had a problem with water flowing out onto the bathroom floor. (I put a towel on the floor before my shower, as I have on other ships with the same issue.)
Storage is provided with two smaller glass shelves on the wall and another glass shelf hidden on either side under the sinks. (Of course the signature corner glass cabinet housing the Molton Brown amenities, glasses and sundry items is there as well. It has been updated too.)
As for the closet and overall storage, it is much improved. The dresser at the foot of the bed provides plenty of shelf storage and the closet provides both proper drawers and two rows of hanging space.
The Sojourn of the Seabourn Odyssey Pre-Inaugural Cruise - The Standard Suites Part 1
Here is a peak at the standard suites. I know that makes them seem rather common, but they are anything but. The suites do have same sort of feel as the triplets, so you will be at home, but there are many improvements, some very subtle and others rather important.
As with the triplets, the A, A1 and V1-V6 are identical save the balconies.
Starting with the bed, it is higher and the mattresses are thicker. (A large wheeled garmet bag slipped right under the bed for for storage.) I can also report that the bed are extremely comfortable, as I have now I personally tested mine last evening.
The lighting over the bed is improved with two separate wall lamps plus individual flexible high intensity reading lamps.
Bedside storage now has a cubby for books and magazines as well as a deep drawer.
The lounge area has a nice sized proper sofa (suitable for napping on as my DW tested the sofa yesterday and it passed the test with flying colors) and two very comfortable leather chairs coupled with a glass topped table…perfect for a laptop to write a blog with…err I mean to dine on.
The storage seat is now a leather stool/table with a wood top. The result is a space that is easier to get around and seemingly more spacious, but with more furniture. (The room between one chair and the table is a bit tight, but if you don’t mind things being slightly asymmetrical the fix is simple: move the table slightly.
I have yet to try out the interactive television system, but did note that there is an iPod dock mounted right to the cabinet as it integrates into the entire entertainment system; not just a radio or cd player. (You will see it on the left underneath the television.)
There is a seperate vanity area in the hallway next to the bathroom. The space is great for two reasons: It gives the person using it privacy and it give the person not using it the ability to use the rest of the suite without getting in the way. The mirror is, quite nicely, framed so it does not look like a vanity, but more like an entry nook for keys and such when not in use. One problem is that it is too close to the suite door, so if it is opened the person sitting at the vanity is in full view of whomever is entering...or passing by. Alas it is a great, if imperfect, improvement.
Next up: Bathrooms and Balconies.
The Sojourn of the Seabourn Odyssey Pre-Inaugural Cruise - Cuisine, Venues and People
I know this is to sound like hype, but I swear it isn't. Not only has the service and cuisine blown me away, so has the entertainment.
Last night I had the honor of dining with the Chief Financial Officer of Carnival Corp., David Bernstein. While you might think dining with a numbers guy might be boring, what it really showed me is that he (and his wife) are fantastic people that love life, travel and appreciating the simple things like running with their dog in the morning and their children. In other words, dining with the Carnival Corp. brass was more like dining with good friends or family then it was a business obligation. Simply stated, it made the Seabourn family larger and stronger rather than a "bigger is more cold and impersonal experience". And that is really what the Seabourn Odyssey is quickly becoming about.
The first dinner service on the ship could have been (and, frankly, was expected to be) a disaster. Instead, it was...as I have said so often...a Seabourn experience. The service was - I swear - flawless. The food was incredible and the main restaurant...and you will hear this time and time again...is just WOW.
I have no idea how this crew, with all of the issues related to the extremely late turnover of the ship, could have possibly made the dinner service flawless. (OK, there was one flaw: a waiter didn’t know which way the ladies room was. Seriously, that was it.)
Dinner, entitled, Odyssey Inaugural Dinner, was:
Smoked Salmon & Malossol Caviar
White Plum Tomato Cappucino (a long favorite of mine!)
Warm Potato Ravioli with Tuffle Pan Sauce (incredible!)
Citrus Sorbet (with champagne poured over the top, so do you eat or drink it…or both!)
Butter Sauteed Lobster or
Fillet Mignon & Seared Foie Gras (the size of Portobella mushrooms)
The President’s Favorite Chocolate Cake (if you see this order it!)
Chocolate Truffles.
So after dinner I figure I was obliged to see the show. I should restate that: I was happy to see the show (and, yes, this is Iamboatman who never likes the show talking). There were four talented, good looking, young people singing and dancing…and my wife was smiling and tapping her foot. They raised the bar on Seabourn entertainment…a lot. BRAVO.
So after the show I went to the Sky Bar (still a work in progress, to be honest). But again Seabourn blew me away...again.
There was a charming Italian bartender (I wish I remembered his name) that had an incredible conversation about Italian wines with me…and he knew his stuff. He wasn’t showing off, he just loved wines. He is new to Seabourn; having just been working in London. So we talked about what makes Seabourn special and he eyes lit up. How do they find these people?!
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